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Ordering

Ordering

Our "shopping cart" allows you to select products as you browse through our on-line catalog. You are able to view your complete order at any time to add or remove items from your order. Your order will not be completed until you decide to submit the order via on-line for processing at which time shipping costs and any applicable taxes will be automatically calculated for you.

If you choose not to order on-line there is an order form provided that can be completed and faxed or mailed to us.

If you need help or have any questions regarding our products please do not hesitate to contact one of our very helpful representatives to assist you in placing an order at 1-888-767-7006.

Payment

We accept Visa, MasterCard, Discover, checks or money orders and Purchase Orders from Public and Private Schools and Universities. Must be denominated in U.S. dollars.

Purchase Orders

Schools and Public Organizations may purchase using a Purchase Order. After you have added your item(s) to the shopping cart, complete the form selecting purchase order as your payment method and submit the order. Fax a copy of your signed Purchase Order referencing your online order number to 270-726-7889. It's that easy!

Credit Card Security

You can shop at Whiteboard-AtoZ.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.Whiteboard-AtoZ.com is registered with the Authorize.Net Verified Merchant Seal program.

Fax

Choose "Pay by check" on our on-line ordering form. Print out your order, add your credit card information and Fax to 270-726-7889.

Check or Money Order

If you choose "Pay by check" on our on-line ordering form, mail a personal check or money order in U.S. funds for the amount of your order along with a printed copy of your order to:

Whiteboard A to Z
215 Devasher Road
Russleville KY 42276

Your order will be processed after the funds have cleared our bank.

Cancellation Policy

Once an order is placed, the customer has 48 business hours to cancel the order on stock units. This doesn't apply to rush orders. Once the cancellation deadline has passed, and the order is processed, the order can only be canceled if the factory has not shipped your order on stock items. In the case of custom-built products, we cannot cancel the order. Please call with any questions. 888-767-7006. Note: In the case of orders that have already been processed, a cancellation fee of 15% of the subtotal may apply to the order.

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